Privacy Policy

The Bambino Club Café
Effective date: August 2026

At The Bambino Club Café Role Play Village ("we", "us", "our"), we are committed to protecting the privacy of our customers, visitors, and children who attend our venue. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our premises, use our website, make a booking, attend an event, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

Information you provide to us

  • Parent or guardian details, such as name, phone number, email address, and billing information.

  • Child information, such as first name, age, date of birth, allergies, medical needs, or other relevant safety information where provided.

  • Booking details, including party bookings, play session reservations, and special requests.

  • Communication records, such as messages, enquiries, feedback, and customer service correspondence.

  • Marketing preferences, if you choose to receive updates, promotions, or newsletters.

Information collected automatically

If you use our website or online booking systems, we may collect:

  • IP address

  • browser type

  • device information

  • website usage data

  • cookies and similar technologies

Information collected on-site

We may also collect:

  • CCTV footage for safety, security, and incident prevention

  • photographs or videos only where consent has been given or where otherwise permitted by law

2. How We Use Your Information

We use personal information to:

  • manage bookings, admissions, and events

  • provide a safe environment for children and families

  • respond to enquiries and customer service requests

  • process payments and maintain financial records

  • communicate important booking or service information

  • improve our services, website, and customer experience

  • send marketing communications where you have agreed to receive them

  • comply with legal, regulatory, insurance, and safeguarding obligations

  • maintain safety and security through CCTV where applicable

3. Lawful Basis for Processing

Where applicable under data protection law, we process personal information on one or more of the following bases:

  • performance of a contract - to provide bookings, events, and services you request

  • legal obligation - to comply with applicable laws and regulations

  • legitimate interests - to operate and improve our business, keep our premises secure, and manage customer relationships

  • consent - where required, for example for marketing communications or use of photographs

Where we collect health or allergy information, we do so only where necessary for safety and care and in accordance with applicable legal requirements.

4. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

  • payment processors

  • booking system providers

  • IT and website service providers

  • professional advisers such as accountants, insurers, or legal advisers

  • emergency services or medical professionals if required for safety

  • regulators, law enforcement, or other authorities where required by law

We do not sell your personal information to third parties.

5. Children's Privacy

Because our venue is designed for children, we take children's privacy seriously. We expect personal information about children to be provided by a parent or legal guardian. We only collect information about children where reasonably necessary for bookings, safety, event organisation, or legal compliance.

Parents or guardians should not provide more information than is necessary.

6. Photography and Social Media

From time to time, we may take photographs or videos for promotional, marketing, or social media purposes. Where required by law, we will ask for your consent before using identifiable images of children or families.

If you do not want you or your child to appear in photographs or videos, please let us know when booking or on arrival.

7. CCTV

We may use CCTV on our premises for the purposes of:

  • protecting the safety of children, customers, staff, and visitors

  • preventing and detecting crime or anti-social behaviour

  • investigating incidents and complaints

  • protecting business property

CCTV footage will be stored securely and only kept for as long as reasonably necessary, unless required for an investigation or legal matter.

8. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including:

  • booking and customer service records

  • payment and accounting records

  • allergy or incident records where relevant

  • CCTV footage for a limited retention period

  • marketing records until consent is withdrawn or the data is no longer needed

Retention periods may vary depending on legal, accounting, insurance, and safeguarding requirements.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

10. Your Rights

Depending on your location and applicable law, you may have rights to:

  • request access to your personal information

  • request correction of inaccurate information

  • request deletion of your information

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • request transfer of your data where applicable

  • complain to a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

11. Cookies and Website Tracking

If we operate a website, it may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. You can usually control cookies through your browser settings.

If required, a separate Cookie Policy or cookie banner will be provided.

12. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The latest version will always be available through our website or on request.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

The Bambino Club Café LTD
32 Middle Village, Bolnore, Haywards Heath, RH16 4GH
info@thebambinoclubcafe.co.uk